policies

Shipping Policy

At MÉRA, each piece is handled with care to ensure it reaches you in perfect condition.

Processing Time
All orders are processed within 2–4 business days.

Shipping Time
Delivery timelines vary depending on your location and will be confirmed at checkout.

Order Tracking
Once your order has been dispatched, you will receive a confirmation email with your tracking details.

Return & Exchange Policy

We want you to love your purchase. If something isn’t right, we’re here to help.

Returns

• Returns are accepted on select pieces only within 7 days of delivery

• All return requests are subject to review and approval

Non-Returnable Items

• Custom and made-to-order pieces are final sale and cannot be returned

Exchanges

• Exchanges are available upon request

• Subject to product availability

To initiate a return or exchange, please contact us at:
hellobymera@gmail.com

Refund Policy

Once your return request is reviewed and approved:

• Items must be returned in original condition, unworn, and unaltered

• Refunds will be processed after inspection of the returned item

• Approved refunds will be issued via the original payment method

Please note:
Shipping charges (if applicable) are non-refundable

Custom Orders Policy

At MÉRA, we offer select custom and bespoke pieces.

• Custom orders are handled on a case-by-case basis

• All custom and made-to-order items are final sale

• Production timelines will be shared during the consultation

For private enquiries, contact:
hellobymera@gmail.com

Garment Care Policy

Each MÉRA piece is crafted with attention to detail and quality.

• Care instructions are provided with every garment

• We recommend gentle handling and proper storage

• Avoid harsh chemicals or improper washing methods to maintain longevity

Contact Information

For all enquiries, collaborations, or support:

📧 Email: hellobymera@gmail.com