FAQs

Frequently Asked Questions

Do you offer returns?
Returns are accepted on select pieces within 7 days of delivery. All requests are subject to review.


Are all items eligible for return?
No. Custom and made-to-order pieces are considered final sale.


How long does shipping take?
Orders are processed within 2–4 business days. Delivery timelines vary based on location and are confirmed at checkout.


Do you offer exchanges?
Exchanges are available based on request and product availability.


How can I track my order?
Once your order has been dispatched, tracking details will be shared via email.


Do you offer custom or bespoke pieces?
Select pieces may be available for custom orders. For private enquiries, please contact us directly.


How should I care for my garment?
Care instructions are provided with each piece. We recommend careful handling to preserve its quality.


How can I contact MÉRA?
For all enquiries:
hellobymera@gmail.com